Clients

I will keep confidential all client information, both business and personal, except in very exceptional and specific circumstances where I am obliged by law to disclose such information.

Irrespective of who instructs me or pays for my services, I will always maintain the confidentiality of my client i.e., the person with whom I am working and who is receiving the benefit of my services and professional help.

I will provide clear and honest information about my professional qualifications and expertise and will accurately represent those qualifications in any verbal and/or written communications and in any promotional materials.

I will only undertake work within the areas of my expertise, abilities and competence. If and when appropriate, I will invite clients to seek other forms of professional help.

I will communicate in advance all terms and conditions to clients, including fees, expenses, likely methods of working and cancellation policies.

I will disclose to client’s information regarding existing or potential commercial gains for me personally from recommending specific goods or services.

Colleagues

I will behave towards other APDO members in a fair, equitable and professional manner at all times.

I will deal openly and respectfully with any area of conflict, and endeavor to reach agreement over any such areas in a responsible and courteous manner.

I will respect the intellectual property rights (themes and content) of others and will not use proprietary information in any form or media without permission, nor will I plagiarise the works of others.

Community

I will strive for excellence in all aspects of my work within the organising profession.

I will promote my services in ways that are legal, decent, honest, transparent and fair.

I will seek to maintain and improve my skills and expertise through relevant continuing professional development, learning and training.

I will represent the organising profession fairly and accurately, consulting when appropriate with the APDO Board. I will not claim to represent the views of APDO unless expressly requested to do so by the Board and authorised in writing.

In dealings with clients, colleagues and community, I will respect diversity and equality relating to race, religion, sexuality, gender, age, culture, disability or socio-economic status and will not discriminate against anyone based on any of these factors.

Privacy Policy

The Space Maker is committed to ensuring that your privacy is protected in line with current GDPR requirements. This privacy policy explains how The Space Maker uses and protects personal information you provide when you make contact via the website, by phone (call and text) or in writing. Please be assured that your personal data will only be used in accordance with this privacy statement.

We may collect the following information:

- Name and any employment information as specified on your email signature

- Contact information including your address, email address and phone numbers

- Demographic information such as postcode, preferences and interests

- Details of your health (if relevant)

- Details of any animals or pets in your home

- Other information relevant to client surveys and/or offers

- Photographs of your home/items in your home (only with express prior permission)

What we do with the information we gather and hold

We require this information to understand your needs and provide you with a better service, and for the following reasons:

- We will use your information for billing, communication and to provide our service.

- Your historical data will remain in our client database and email archives unless you request otherwise.

- We may use the information to improve our products and services.

- We may periodically send promotional emails about special offers or other information which we think you may find interesting.

Security & Safety

We are committed to ensuring that your information is secure. We have suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, for our own security, our families will always know where we are via the use of our own, private electronic calendars. This will include your address.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

The website may contain links to other websites of interest. However, once you have used these links to leave this site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Social Media

The Space Maker uses social media. When you are logged on these platforms and viewing our content, any likes or comments you make may be accessed by other visitors. Guidance on your profile, how others may access it and how to protect your data, is available directly from the platform provider.

Controlling your personal information

You have the right at any time to:

- ask for a copy of the information held about you (a fee may be payable)

- request corrections be made for any inaccuracies or incomplete information held about you

- make a request to delete personal information held about you

- object to receiving any marketing communications

- change your mind about personal information used about you for marketing purposes

If you would like to exercise any of your rights above, please contact Helena@thespacemaker.co.uk

Sharing of Your Information

Any information provided will be treated as confidential.

Your information will only be disclosed to other third parties who act for The Space Maker for such purposes as below:

- Team members/external suppliers who provide associated services

- Service providers such as IT experts and virtual assistants

- Professional advisers such as lawyers, accountants, auditors and insurers

- Government bodies that require me to report processing activities

Unless required to do so by law, your information will not be shared, sold or distributed without your consent.

Should you wish to complain about the use of your information, please make direct contact to The Space Maker in the first instance.

Further details on the use of personal data can be provided by the Information Commissioner’s Office (ICO)